Frequently Asked Questions

Want to know more about the FreeTime Telecom SIM cards design ?

The FreeTime Telecom SIM card uses multi-IMSI technology and is therefore different then any local SIM (IMSI stands for International Mobile Subscriber Identity).
Each IMSI is supported by a different carrier with different rate plans and network agreements. We decide which carrier with which network(s) can be used in each country. This is in general based on the best price and quality.
To avoid technical terms we call the IMSI`s profiles and the FreeTime Telecom SIM has the following profiles:

• Oris: this profile allows to make normal call through calls in the following countries:
  Albania, Argentina, Armenia, Australia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Georgia, Ghana, Guatemala, Hong Kong, India, Japan, Jordan, Kazakhstan, Kyrgyzstan, Macau, Macedonia, Madagascar, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, New Zealand, Nicaragua, Niger, Nigeria, Panama, Peru, Philippines, Portugal, Russia, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Ukraine, Uruguay, Venezuela
• EU: this profile allows to make normal call through calls in the following countries:
  Austria, Belgium, Bulgaria, Cambodia, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, Norway, Poland, Romania, San Marino, Slovakia, Slovenia, Sweden, United Kingdom, Vietnam
• Global+: this profile allows to make normal call through calls in the following countries:
  Afghanistan, Anquila, Antiqua and Barbuda, Bahamas, Bangladesh, Barbados, Belize, Bermuda, British Virgin Islands, Burkina Faso, Burundi, Cayman Islands, Congo RDC, Dominica, Faroe Islands, Fiji, Grenada, Greenland, Guadeloupe, Haiti, Honduras, Indonesia, Isle of Man, Jamaica, Kenya, Malaysia, Martinique, Myanmar, Papua New Guinea, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Samoa, Tonga, Turks and Caicos Island, United States, Zambia
• Global: this profile allows to make callback calls (callback works as follows: dial the number you want to connect with > the SIM will end the call > after a few seconds your device starts ringing > answer the call and the connection with the previous dialed number will be established) in the following countries:Algeria, Andorra, Angola, Aruba, Bahrain, Benin, Bolivia, Botswana, Brunei,  Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djbouti, East Timor, Egypt, Equatorial Guinea, Ethiopia, French Polynesia, Gabon, Gambia, Guam, Guinea, Guyana, Iran, Iraq, Ivory Coast, Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Maldives, Mali, Monaco, Mongolia, Namibia, Nepal, Netherlands Antilles, New Caledonia, Oman, Pakistan, Palestine, Paraguay, Quatar, Rwanda, Saudi Arabia, Senegal, South Sudan, Sudan, Suriname, Syria, Tanzania, Togo, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, Uzbekistan, Vanuatu, Zimbabwe

In each country there is one preferred profile (automatic connection) and at least one preferred network. 
The Global profile is the primary profile (Global coverage), therefore the SIM always briefly tries to connect to a network on the Global profile and then, if necessary, needs to switch to another profile.

Besides the default profiles it might be, depending on the agreement, possible to add local profiles to the FreeTime Telecom SIM card (e.g. German, Dutch, Spanish etc.)
For availability check your MyAccount (SIM card functions > SIM Settings > Additional numbers or SIM Options).

The validity of the Naka Mobile SIM card depends on the amount of usage.
When using the SIM regularly it will not expire, but If you do not use the SIM card for a period of 180 days, a small monthly processing / number reservation fee (currently EUR 1.00) will be debited from the balance of the SIM from the 180 +1 day on. When the balance is completely consumed, the SIM card will remain registered in the system for 185 days. During this time, you can top up your pre-paid SIM card for further usage. After that, your SIM card will become invalid.

Hint: when making sure a change in balance occurs within the 180 days, the counting starts all over again. A change in balance can be done by making a call, sending a SMS, using a data session or recharging of the SIM.

1. Make sure the device is fully unlocked (no SIM lock, Regional lock, Network lock etc).If it does, please contact your current network provider or the vendor of the device.

2. Switch the device off and insert the SIM card.If you are asked to enter the SIM PIN code, you will find it on the plastic holder were the SIM was originally attached to or login into your MyAccount and enter the stated PIN code in the device (the default PIN code is “0000” – four times zero).
   Note: devices can also ask for other PIN codes (a device unlock PIN code or a network unlock PIN code or even the SIM PIN code of a previous inserted SIM card).

3. When inserting the SIM card the first time, the actual network registration can take longer than normal because the SIM needs to receive several updates (phone number, balance, settings, additional profiles and new network lists) first. In some cases (depending on the country, the device and the quality of the connection) it can take up to an hour.

1. Make sure to put the right-sized format (regular, micro or nano) in the right SIM slot of the device (SIM slot 1 is preferred), in accordance with the manufacturer’s instructions.
   Please note: FreeTime Telecom accepts no liability for any damage resulting from incorrect insertion of the SIM card in the device.
2. When using a dual SIM device insert the FreeTime Telecom SIM card in SIM slot 1, since this slot often supports more network frequencies then SIM slot 2 (see device capabilities).
3. When using a LTE device set the network mode to 3G for a more stable network connection (not all profiles support LTE/4G).
4. Always set the network selection on the device to “Automatic selection”.
5. Make sure the Caller ID is enabled on the device, since anonymous calls are not allowed while roaming.
6. When traveling to a different continent make sure your device supports the network frequencies of the country (also see: “Network Frequencies”).
7. When traveling between countries always reboot the device upon arrival, since only enabling/disabling the flight mode function prevents the SIM from switching profiles.

Select and activate your FreeTime Telecom phone number during the registration process.
With this number you can be reached in over 180 countries all over the world and incoming calls in over 50 countries, including all European countries, are free of charge.

Before the FreeTime Telecom SIM card can be used a personal account (MyAccount) needs to be created.
Please go to https:///freetimetelecom.uk/myaccount/ and follow the instructions.

Here you can register, by opening your personal MyAccount, and activate your FreeTime Telecom SIM card.
After registration, you can access your MyAccount at any time by entering your phone number or email address and password.

International telephony legislation requires registration.

Note: personal information will not be shared with 3rd parties!

Please make sure you are really trying to login to your FreeTime Telecom MyAccount.

Login credentials to MyAccount are always as follows:

• URL: https://freetimetelecom.uk/myaccount/
• Username: your registered email address or your Naka Mobile phone number
• Password: only known to you, otherwise follow the password retrieval procedure by clicking on “Forgot your password?” on the login page

If the issue persist, please contact our support team at info@freetimetelecom.uk

Most common reason for not being able to complete the account registration is missing mandatory information. All fields marked with a “*” need to have an entry. Often the following details are missing:

• Date of Birth
• Nationality
• ID number (passport or national ID card)
• Address

Please make sure all mandatory information is provided.

In call-through mode: Make your call as usual by dialling the desired number and wait until the connection is established.

In callback mode: Make your call as usual by dialling the desired number. Unlike a conventional call (known as “call- through”), the call will be ended. Wait a few seconds until your mobile phone rings (call from your own number). Accept the call as usual by pressing the “Call” button again and the connection with the dialled number will be established.

Note: Whether the call is made as a callback or call-through depends on where you are, and is automatically detected by the SIM card (only the “Global” profile uses the callback technology, all other profiles are call-through).

How to make a Call in Callback Mode

Making calls in countries where there is no local or regional solution can be done by using the callback mode.

Callback functions as follows:

1. dial the number you want to connect with in international format (e.g. +41 76 1234 567)
2. the SIM will end the call (please ignore possible messages displayed)
3. after a few seconds your device starts ringing (call from your own number)
4. answer the call and the connection with the dialed number will be established

Note: During the callback process, the mobile phone will give some messages about the status of the callback setup, these messages can be ignored.

Dial the following USSD Short Code on your mobile device:  *135#
A message will be displayed with the phone number visible to a 3rd party (caller ID).

The FreeTime Telecom SIM card does not support calls or SMS to premium numbers.

Please make sure to dial a number in the correct international format and/or verify if the caller ID is enabled on the device (anonymous calls are not allowed while roaming).

• Numbers must be dialled in international format (country code, area code minus leading zero and phone number).
  Also see: https://en.wikipedia.org/wiki/List_of_country_calling_codes or http://www.numberingplans.com/?page=plans&sub=phonenr  
• The caller ID must be enabled at all times, since anonymous calls are not allowed while roaming. To verify this device setting proceed as follows:Android: Go to the phone > select Call settings (in phone menu) > Additional settings > Caller IDiOS: Go to Settings > Phone > Caller IDWindows: Go to phone > select settings/call settings (in phone menu) > show my caller ID

No there are no hidden extra charges such as network connection costs, billing charges, user account charges and so on, nor any basic charges or contractual commitments.

Note: Only charge that can be considered as additional, is the number reservation fee when the SIM is not used for a period of 180 days (also see: “Validity SIM Card”)

The billing increments are:

• Voice calls are charged in increments of 60 seconds.
• Mobile data traffic is charged in increments of 10 KB.
• SMS messages are charged per item.

Charging per services as follows:

• Voice calls are charged as soon as the 3rd party answers the call.
  Note: No charging will apply for the callback or while waiting for the callback.
• Mobile data sessions are charged when closing the data session, however small amounts will be reserved during the session.
• SMS messages are charged at the moment of sending.

When arriving in a new country a welcome SMS will be send with the tariffs in the country (only once a month, so when traveling to the same country after two weeks the welcome SMS will not be send a second time).
The welcome SMS can be requested at any time by dialing *141#.

Other ways to find a certain rate are:

1. Via the online rate calculator in your MyAccount (https://freetimetelecom.uk/myaccount/):
   Go to “Tools” > and select “Rates”
2. Via the SIM Services or SIM Toolkit application:
   Go to “SIM Services” or “SIM Toolkit” > select “Call Rate” > enter at least the country code and the provider prefix (e.g. +4176) or the whole number > press “OK” and a call rate will be displayed

3. Via USSD short code:
   Dial *130*<PhoneNumber>#(at <DestnationNumber> provide the phone number you want to call e.g. *130*+41761234567＃) 

You can access a detailed summary of all activities, including the costs, in MyAccount at any time.
It is even possible to subscribe to a monthly summary, which will be send to your registered email address in a PDF (MyAccount > SIM card functions > SIM Settings > SIM Options).

Please go to https://myaccount.nakamobile.com/myaccount/ and log in with your phone number or email address and password. Follow the instructions for activities (in “MyAccount overview” > SIM activities) and select the period you want to see.

The ICCID number is the serial number of the SIM card and is needed for the initial activation of your FreeTime Telecom SIM card.

The PIN code is needed when having the SIM PIN security enabled on a device.
Everything regarding the PIN code can be managed in the security settings of a device (e.g. enable/disable, change the PIN code etc).

The PUK code is needed for the initial activation of your Naka Mobile SIM card.
Furthermore the PUK code is needed when the SIM PIN code has been entered wrong too many times (device will ask for the PUK code to unlock the SIM).

Note: be careful, since you only have limited attempts (often 3 attempts) to enter the PUK correctly. If you make a mistake, the SIM card will be blocked. When this happens you need to contact the Support Team.

Have your SIM card blocked to prevent illegal usage by sending an email to info@freetimetelecom.uk

If you want to obtain a replacement SIM card, please follow the procedure in your MyAccount.
Go to MyAccount > SIM card functions > SIM settings > Order a replacement SIM (bottom right of page)

When we issue a replacement SIM, a replacement procedure will be performed. This procedure will transfer all information (e.g. phone number, balance, settings and history) from the lost SIM to the replacement SIM.

All available packages can be reviewed, subscribed and managed in MyAccount (navigate to “Packages” in MyAccount).
Please review the package details to verify which service(s) are offered in which country/countries to assure the package will full-fill your needs.

APN settings Android devices

The required Access Point Names (APN) settings can be set manually by doing the following:

1. Go to “Settings”
2. Select “More settings” or “More networks”
3. Select “Mobile networks”
4. Select “Access Point Names”
5. Create a new APN with the following settings:Name: Choose a name (e.g. FreeTime)
   APN: set to “chili”
   Proxy: Not set (no entry required)
   Port: Not set (no entry required)
   Username: Not set (no entry required)
   Password: Not set (no entry required)

All other settings will be set automatically.
However it is important to enable mobile data and data-roaming.

Hint: An instructions SMS (followed by a configuration message) can be triggered by reinserting the SIM card (only when your device is recognised – sending its IMEI number).

For Android 5.1 or higher devices an APN app can be downloaded in the Play store:
https://play.google.com/store/apps/details?id=com.naka.test1

With the following link you can install the Access Point Names (APN) profile directly on your iOS device: http://files.chilisim.com/drop/apn.mobileconfig

The required Access Point Names (APN) settings can also be set manually by doing the following:

1. Go to “Settings”
2. Select “Mobile Data”
3. Select “Mobile Data Options”
4. Enable “Data Roaming”
5. Select “Mobile Data Network”
6. Edit existing “Mobile Data” settings with following details:APN: chili
   Username: Not set (no entry required)
   Password: Not set (no entry required)
7. Edit existing “Personal Hotspot” settings with following details:APN: chili
   Username: Not set (no entry required)
   Password: Not set (no entry required)

Also important to enable “Mobile Data” and “Data Roaming”.

Hint: An instructions SMS can be triggered by reinserting the SIM card (only when your device is recognised – sending its IMEI number).

Note: there are no additional settings required for MMS, because the SIM card does not support MMS.

APN settings iOS devices (iPhone, iPad) on Spanish Profile

Unfortunately it is not possible to set the APN settings manually, please use one of the two options below to install the APN profile:

1. Go to: http://files.chilisim.com/drop/apn.mobileconfig
   You will be redirected to install the APN profile directly
2. Go to: www.unlockit.co.nz
   ​​- choose `create APN`
   – Country: select Switzerland (under C, not alphabetical)
   – Carrier: select Naka Mobile
   – Create APN

Note: for both options an internet connection (wifi or mobile data) is needed

APN settings iOS devices (iPhone, iPad) Personal Hotspot

Which settings are required to be able to Personal Hotspot on my iOS device ?

To be able to use the Personal Hotspot function, the APN for Personal Hotspot also needs to be set to chili (similar as mobile data).
Please proceed as follows:

1. Go to  `Settings`
2. Select `Mobile Data`
3. Select `Mobile Data Options`
4. Select `Mobile Data Network`
5. Scroll down to `Personal Hotspot` and enter the following settings:
   – APN: chili
   – Username: Not set (no entry required)
   – Password: Not set (no entry required)

Now you can connect other devices to the data connection of your iOS device like you normally would.

To be able to use mobile data on your MiFi device, the required settings need to be set in the settings of the device. This can be done via an app from the device manufacturer or a connection with a computer needs to be established.

Via manufacturer app:

1. Select the WiFi network of the MiFi device on your mobile device
2. Open the MiFi manufacturers app
3. Select “Network” in the menu of the app
4. Enable “Mobile data”
5. Enable “Data roaming”
6. Set “Network mode” to either “4G Preferred” or “3G Only” (do not select “4G only”)
7. Create a new APN in “APN Management” with the following settings:
   – Carrier name: Naka Mobile
   – PDP type: IPv4
   – APN type: Static
   – APN: chili
   – Username: no entry required (leave field empty)
   – Password: no entry required (leave field empty)
8. Save the newly created APN
9. Make sure the newly created “Naka Mobile” APN is selected in “APN Management”

Via computer:

1. Connect the device with the computer (with USB cable)
2. Select the WiFi network of the MiFi device on your computer and enter the password
3. Open a browser on the computer and enter the IP address of the MiFi device (usually: http://192.168.0.1)
4. The Setting page of the MiFi device will be opened. If you are asked to provide a username and password they are both “admin” by default (unless you changed them previously)
5. Follow the instructions via “Wizard” or go to “Advanced Settings”
6. Create a new APN profile with the following settings:
   – Profile name: Naka Mobile
   – APN type: Static
   – APN: chili
   – Username: no entry required (leave field empty)
   – Password: no entry required (leave field empty)
   – Authentication type: PAP
7. Save the newly created APN
8. Make sure the newly created “FreeTime Telecom” APN is selected

The required Access Point Names (APN) settings can be set manually by doing the following:

1. Go to “Settings”
2. Select “mobile + SIM”
3. Select “SIM settings”
4. Switch “Manual Internet APN” to “On”
5. Select “Edit internet APN”
6. Edit existing Mobile data settings with the following details:APN: set to “chili”
   Username: Not set (no entry required)
   Password: Not set (no entry required)
   Authentication Type: “PAP”
   Proxy server: Not set (no entry required)
   Proxy port: Not set (clear field – no entry required)
   IP type: IPv4v6
7. Save the settings

​
All other settings will be set automatically.
However it is important to enable mobile data and data-roaming.

Hint: An instructions SMS can be triggered by reinserting the SIM card (only when your device is recognised – sending its IMEI number).

To be able to use mobile data the following settings need to be applied:

• mobile data must be enabled on the device
• data roaming must be enabled on the device
• the APN must be set to “chili” (all lower case), please see the instructions for Android, iOS or Windows devices in the FAQ under “Mobile Data”

Mobile data sessions can only be started by the user of the Naka Mobile SIM card or the device were the SIM is inserted in and its installed applications.
If data sessions are not started by the user, the sessions are most likely started by the device or applications. This can be applications which are not completely closed or the settings on the device allow applications to update/synchronize using mobile data.
Besides applications all devices also have background tasks running, like updates, operating system tasks or antivirus programs.

We recommend to check the following on the device:

• make sure you close all applications after using
  Android: hold home button and swipe all open windows to the left
  iOS: double click home button and swipe all open windows upwards
  Windows: click the “tab” icon next to search field and close open windows
• check which applications are allowed to update or synchronize when connected to mobile data and which applications or tasks are running on the background
  Android: Settings > Data usage > see settings or click on applications to view “Restrict background data” (depending on Android version)
  iOS: Settings > General > Refresh apps on background
  Windows: Settings > data sense
• check how settings for updating operating system and applications are set
  Android: Open “Play Store” > Settings (menu next to search field) > “Auto-update apps”
  iOS: Settings > iTunes en App Store > Use mobile data
  Windows: Settings > phone update (for phone updates) and Windows store > settings (via menu) > App updates

Go to the “SIM Services” or “SIM Tool Kit” application, which you will find here:

• Android: Go to Applications > SIM Services (will be an app between your other apps)
• iOS: Go to Settings > Phone > SIM Applications
• Windows: Settings > mobile + SIM > SIM settings > SIM applications
• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

In the “SIM Services” or “SIM Toolkit” menu:
Go to Settings > Country > choose the corresponding profile of the country where you are (see list below)

The “Oris” profile is valid in the following countries:

Albania, Argentina, Armenia, Australia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Georgia, Ghana, Guatemala, Hong Kong, India, Japan, Jordan, Kazakhstan, Kyrgyzstan, Macau, Macedonia, Madagascar, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, New Zealand, Nicaragua, Niger, Nigeria, Panama, Peru, Philippines, Portugal, Russia, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Ukraine, Uruguay, Venezuela

The “EU” profile is valid in the following countries:

Austria, Belgium, Bulgaria, Cambodia, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, Norway, Poland, Romania, San Marino, Slovakia, Slovenia, Sweden, United Kingdom, Vietnam

The “Global+” profile is valid in the following countries:

Afghanistan, Anquila, Antiqua and Barbuda, Bahamas, Bangladesh, Barbados, Belize, Bermuda, British Virgin Islands, Burkina Faso, Burundi, Cayman Islands, Congo RDC, Dominica, Faroe Islands, Fiji, Grenada, Greenland, Guadeloupe, Haiti, Honduras, Indonesia, Isle of Man, Jamaica, Kenya, Malaysia, Martinique, Myanmar, Papua New Guinea, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Samoa, Tonga, Turks and Caicos Island, United States, Zambia

The “Global” profile is valid in the following countries:
Algeria, Andorra, Angola, Aruba, Bahrain, Benin, Bolivia, Botswana, Brunei,  Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djbouti, East Timor, Egypt, Equatorial Guinea, Ethiopia, French Polynesia, Gabon, Gambia, Guam, Guinea, Guyana, Iran, Iraq, Ivory Coast, Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Maldives, Mali, Monaco, Mongolia, Namibia, Nepal, Netherlands Antilles, New Caledonia, Oman, Pakistan, Palestine, Paraguay, Quatar, Rwanda, Saudi Arabia, Senegal, South Sudan, Sudan, Suriname, Syria, Tanzania, Togo, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, Uzbekistan, Vanuatu, Zimbabwe

Network frequenties

Make sure your device supports the network frequencies of the country when traveling 

Network operators on the different continents use different frequencies and not all devices support all network frequencies.
Also when using a dual or triple SIM device,  insert the FreeTime Telecom SIM card in SIM slot 1, since this slot often supports more network frequencies then SIM slot 2 or 3 (see device specifications or manual)

The frequencies can roughly be divided as follows:

• Africa:
  2G: GSM 900 / 1800 Mhz
  3G: UMTS 900 / 1800 / 2100 Mhz
  4G: LTE 1800 / 2100 / 2300 Mhz (very limited available)
• Asia:
  2G: GSM 900 / 1880 Mhz
  3G: UMTS 850 / 900 / 1500 / 1700 / 2100 Mhz
  4G: LTE 850 / 900 / 1500 / 1800 / 2300 / 2500 / 2600 / 3500 Mhz
• Australia:
  2G: GSM 900 / 1800 Mhz
  3G: UMTS 850 / 900 / 2100 Mhz
  4G: LTE 700 / 850 / 900 / 1800 / 2100 / 2300 Mhz
• Europe:
  2G: GSM 900 / 1800 Mhz
  3G: UMTS 900 / 2100 Mhz
  4G: LTE 800 / 1800 / 2600 Mhz
• North America:
  3G: UMTS 850 / 1900 / 1700 / 2100 Mhz
  4G: LTE 700 / 800 / 1700 / 1900 / 2100 / 2300 / 2500 / 2600 Mhz
• South America:
  2G: GSM 850 / GSM 1900 Mhz
  3G: UMTS 850 / 1900 / 1700 / 2100 Mhz
  4G: LTE 700 / 1700 / 1800 / 2100 / 2600 Mhz

Also see: http://www.worldtimezone.com/4g.html for a complete list per country

When traveling to a specific country on a specific continent make sure your device supports the local network frequency.

VoIP (SIP) service is available and can be used with our SIP client “Blab Box”.

The Blab Box is available for download in the App store and Play store:
App store: https://itunes.apple.com/app/blab-box/id1086439284?l=es&mt=8
Play store: https://play.google.com/store/apps/details?id=wc.blab

The required settings are:

Authentication name     = 4XXXXXXXXXXX (Your primary phone number without `+` e.g. 49 or 44)
Password                            = same as your MyAccount password
Server                                  = sip.chilisim.com
Domain                                = sip.chilisim.com
Username                           = 4XXXXXXXXXXX (Your primary phone number without `+` e.g. 49 or 44)
Port                                      = 5060
Protocol                             = UDP

Note: to be able to use VoIP a WiFi or mobile data connection is needed

Trouble Shooting: Network Connection Lost after a short while

The device is most likely set to a LTE network mode.
With LTE devices we recommend to set the network mode to 3G for a more stable network connection.
You can check/adjust this device setting as follows:

• Android: Go to Settings > More networks / settings > Mobile networks > Network mode > set to 3G/2G auto mode or GSM/WCDMA (not 4G/3G/2G auto mode or LTE/GSM/WCDMA)
• iOS: Go to Settings > Mobile Data > Mobile data Options > Voice & Data > set to 3G (not LTE or 4G)
• Windows: Go to Settings > mobile+SIM > Highest connection speed > set to 3G (not LTE or 4G)

If the device does not find a network, pleasse proceed as follows:

First make sure the “set-up requirements” are applied:

1. When using a dual SIM device insert the Naka Mobile SIM card in SIM slot 1, since this slot often supports more network frequencies then SIM slot 2 (see device capabilities).
2. When using a LTE device set the network mode to 3G for a more stable network connection.
3. Always set the network selection on the device to “Automatic selection”.
4. When traveling between continents always reboot the device upon arrival, since only enabling/disabling the flight mode function prevents the SIM from switching profiles.

When you are sure the set-up requirements are applied and there is still not network connection possible after a reboot of the device, please proceed as follows:

Go to the “SIM Services” or “SIM Tool Kit” application, which you will find here:

• Android: Go to Applications > SIM Services (will be an app between your other apps)
• iOS: Go to Settings > Phone > SIM Applications
• Windows: Settings > mobile + SIM > SIM settings > SIM applications
• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

In the “SIM Services” or “SIM Toolkit” menu:
Go to Settings > Country > choose the corresponding profile of the country where you are (see list below)

The “Oris” profile is valid in the following countries:

Albania, Argentina, Armenia, Australia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Georgia, Ghana, Guatemala, Hong Kong, India, Japan, Jordan, Kazakhstan, Kyrgyzstan, Macau, Macedonia, Madagascar, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, New Zealand, Nicaragua, Niger, Nigeria, Panama, Peru, Philippines, Portugal, Russia, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Ukraine, Uruguay, Venezuel

The “EU” profile is valid in the following countries:

Austria, Belgium, Bulgaria, Cambodia, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, Norway, Poland, Romania, San Marino, Slovakia, Slovenia, Sweden, United Kingdom, Vietnam

The “Global+” profile is valid in the following countries:

Afghanistan, Anquila, Antiqua and Barbuda, Bahamas, Bangladesh, Barbados, Belize, Bermuda, British Virgin Islands, Burkina Faso, Burundi, Cayman Islands, Congo RDC, Dominica, Faroe Islands, Fiji, Grenada, Greenland, Guadeloupe, Haiti, Honduras, Indonesia, Isle of Man, Jamaica, Kenya, Malaysia, Martinique, Myanmar, Papua New Guinea, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Samoa, Tonga, Turks and Caicos Island, United States, Zambia

The “Global” profile is valid in the following countries:

Algeria, Andorra, Angola, Aruba, Bahrain, Benin, Bolivia, Botswana, Brunei,  Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djbouti, East Timor, Egypt, Equatorial Guinea, Ethiopia, French Polynesia, Gabon, Gambia, Guam, Guinea, Guyana, Iran, Iraq, Ivory Coast, Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Maldives, Mali, Monaco, Mongolia, Namibia, Nepal, Netherlands Antilles, New Caledonia, Oman, Pakistan, Palestine, Paraguay, Quatar, Rwanda, Saudi Arabia, Senegal, South Sudan, Sudan, Suriname, Syria, Tanzania, Togo, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, Uzbekistan, Vanuatu, Zimbabwe

Orders placed from Monday till Friday before 10:00 o’clock CET will be shipped on the same day. Orders placed on weekends will be processed and shipped on the first working day of the coming week.

All consignments will be forwarded by Priority mail. The delivery time to EU-countries including Switzerland and Liechtenstein is max. three (3) working days. For other countries (ROW) it takes between three (3) to ten (10) working days.

No, your new SIM card comes with an new international +44 phone number.

SIM Card Sizes

We are using the new generation of SIM cards which will come in a triple size format. Depending on the device you are able to customize the SIM to a regular, micro or nano SIM.
It is a all-in-one SIM card!

Dial the following short code on your device:   *130#

You can recharge the balance of your FreeTime Telecom SIM card in your MyAccount.

1. Login to your MyAccount at https://freetimetelecom.uk/myaccount/ with your phone number/email address and password.
2. Directly on the “MyAccount overview” page there is “Top-up” section
3. You can also navigate to “SIM card functions” and select “Top-up” to view all Top-up options

In MyAccount you can review a stored credit. It is also possible to make minor adjustments to the stored credit card (e.g. expiry date and CVC code).
A new credit card is automatically stored in MyAccount after a successful purchase with the new credit card.

Review and make minor adjustments to a stored credit card in MyAccount:

1. login to MyAccount
2. select “Profile” in the upper menu
3. scroll down to “Credit cards”
4. click the “Edit” or “Delete” button

For your and our safety there are monthly (30 days) maximum top-up limit rules.
These rules are as follows:

• Maximum monthly (30 days) top-up limit of EUR 150.00
  when an account is not approved (account is not approved, because there is no ID copy uploaded)
• Maximum monthly (30 days) top-up limit of EUR 500.00
  when an account is approved

We recommend to upload an ID copy (MyAccount > Profile > Identification) to get your account approved.
Alternatively you can send your ID copy to info@freetimetelecom.uk and we will upload the document for approval.

Dial *133*YourCode#

You can easily activate the automatic top-up option in your MyAccount.

1. Login to https:///freetimetelecom.uk/myaccount/
2. Navigate to “SIM card functions” in the upper menu
3. Select “Top-up”
4. Select an amount at “Automatic top-up” and click “Go to set up”
5. Select the minimum balance at “Top-up when balance falls below”
6. Provide your credit card details at “Payment method” (note: exactly as on the card)
7. Confirm the General Terms and Conditions
8. “Confirm order”
9. Provide the secure code on the secure payment page of your credit card provider

If you opt for automatic top-up, you will receive an SMS informing you whenever your pre-set amount has been charged to your credit card.

Note: there are monthly (30 days) maximum top-up limit rules. These rules are as follows:

• Maximum monthly (30 days) maximum limit of EUR 150.00: when your account is not approved (account is not approved, because there is no ID copy uploaded)
• Maximum monthly (30 days) maximum limit of EUR 500.00: when your account is approved

In general the ordering process works as follows:

1. provide all payment details on our website
   – select item or top-up amount
   – select payment method (e.g. Credit card, PayPal etc)
   – in case of payment method credit card, provide all card details exactly as printed on the card
   – confirm GTC and order
2. when all information is provided correctly, you will be redirected to the secure payment site of the chosen payment method
3. on the secure payment site of the chosen payment method you have to provided your personal details linked to the payment method (e.g. 3D security, password, verification code by SMS or scanning a QR code etc.)

Most common reason for not being able to complete the order are:

• security details not provided correctly on the secure payment page of the chosen payment method
• having multiple accounts and currently logged into an account without SIM card (hint: use your Naka Mobile phone number as username instead of email address)

maximum monthly limit has been reached (see: “Maximum Monthly Top-up limits”

The prepaid balance will not elapse when the SIM card is used regularly Only when the SIM card is not used for a period of 180 days, from the 180 +1 day on a small monthly processing-/number reservation fee (EUR 1.00) will be debited to the balance (also see: “Validity SIM card”)

Go to SIM Services Menu.

• Select Settings.
• Select Country.
• Select “Oris” or “EU” or “Germany” or “Netherlands” or any other country

Go to SIM Services Menu.

• Select Settings.
• Select Language.
• Choose English or German or Spanish.

Go to SIM Services Menu.

• Select Settings
• Select Country Selection
• Select “Manual Mode” or “Automatic Mode”

​Note: when the SIM is set to “Manual Mode”, the SIM will no longer switch between the available profiles. Remember to always set the SIM back to “Automatic Mode” when traveling.

Got to SIM Services Menu.

• Select Balance Check.
• Your balance is shown in the display.

The SIM Services menu or SIM Toolkit can be found as follows:

• Android: Go to Applications > SIM Services or SIM Toolkit (will be an app between your other apps)
• iOS: Go to Settings > Phone > SIM Applications
• Windows: Settings > mobile + SIM > SIM settings > SIM applications
• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

Go to SIM Services Menu.

• Select Send SMS
• Enter phone number incl. country code. Press Send​
• Enter SMS Text. Press Send!
• “SMS submitted” message is shown

Go to SIM Services Menu.

• Select Transfer.
• Select Airtime.
• Enter phone number incl. country code.
• Enter amount.
• Press OK.
• The transferred amount will be debited from your account.

• Go to SIM Services Menu.
  • Select Transfer
  • Select Balance OnNet
  • Enter phone number incl. country code
  • Enter amount to be transferred.
  • Press OK.
  • Transferred amount will be debited from your credit balance.

• Go to SIM Services Menu.
  • Select Smart Call (Web Callback via mobile device)
  • Enter A-Number (the phone number of the device next to you, e.g. fixline phone in a Hotel)
  • Enter B-Number (phone number you wish to call)
  • Press OK
  • Wait for Callback.
  • Accept the call.
  • Wait for connection.

Please check if the SMS Centre number is correctly configured on the device.
The following SMSC numbers are valid:

• Global profile:         +44 7797 706 077
• DE profile:              +49 1770 020 049
• Oris profile:             +97 254 120 635
• EU profile:              +48 790 998 145
• ES profile:              +34 602 200 002
• NL profile:               +31 686 899 908
• UK profile:              +44 7872 236 672
• US profile:              +1 9402 389 944

On iOS devices:
Check: dial *#5005*7672#
Adjust: **5005*7672*SMSCNUMBER#

On Android devices:
Check and adjust: Go to `Messaging` > Settings > Message Centre

On Windows devices:
Check and adjust: Go to `Messaging` > Settings > SMS centre number

SMS messages can only be sent by the user of the SIM or the device were the SIM is inserted in and its installed applications.
If SMS messages are not sent by you, the messages are most likely sent by the device or its installed applications.

Some device manufactures (e.g. Apple) send SMS messages to activate or synchronise applications (e.g. iMessage and/or FaceTime), they display a warning while installing the applications or changing the SIM card.
Other applications or settings can also send SMS messages (e.g. internet security applications or Samsung account settings (e.g. “SIM Change alert”).

Apple uses, at least, the following numbers to synchronise their applications (e.g. iMessage, iTunes, FaceTime) to send activation messages:
– +44 7537 410 237
– +44 7537 410 247
– +44 7537 410 287
– +44 7537 410 297
– +44 7786 205 094

Also see: http://whocallsme.com/Phone-Number.aspx/447537410297 and http://theiphonewiki.com/wiki/FaceTime

To disable these Apple features:
iMessage: go to Settings > Messages > iMessage > disable iMessage
FaceTime: go to Settings > FaceTime > FaceTine > disable FaceTime

Mobile internet security applications:
McAfee uses at least the following numbers to synchronise Internet Security/Mobile Security services:
– +65 923 242 90
– +011 65 923 242 90

Avast uses at least the following numbers to synchronise Mobile Security:
– +420 720 001 669
– +49 151 412 74042
Also see: http://blog.m-sec.net/2012/avast-mobile-security-is-sending-sms-without-user-knowledge/

If you have any questions or issues to report, please report them using the appropriate contact form in your MyAccount (Help > Support), or contact the Support Team directly at the following email address: support@chilisim.com.

Dial *141# and press the call button.
A message will be displayed with the tariffs in the current country (similar as the welcome SMS – when arriving in a new country).

Dial *141# and press the call button.
A message will be displayed with the tariffs in the current country (similar as the welcome SMS – when arriving in a new country).

Dial *130# and press the call button.
A message will be displayed with the remaining balance.

Dial *130*<PhoneNumber>#  (e.g. *130*+41761234567＃) press the call button.
A message will be displayed with the actual rate.

Dial *134*108*<PhoneNumber># (e.g. *134*108*+41761234567＃) and the callback call will be set-up similar as in automatic mode.

1. dial *134*108*<PhoneNumber>#
2. after a few seconds your device starts ringing (call from your own number)
3. answer the call and the connection with the dialed number will be established

Dial *135# and press the call button.
​A message will be displayed with the displayed phone number (caller ID).

Dial *133*<Voucher Nr># (e.g. *133*123456789＃) to recharge the balance of your Naka Mobile SIM card.

Dial 1212 , press the call button and follow the instructions.
Note: also see the FAQ “Voicemail” section for other information and/or settings.

The voicemail language is linked to the language settings in your MyAccount and/or SIM Services/SIM Toolkit Menu.
Adjustments can be made as follows:

• MyAccount: go to “Profile” > “Basic Information” > “Language”
• SIM Services/SIM Toolkit Menu*: go to “Settings” > “Language”

* The SIM Services/SIM Toolkit Menu can be found as follows:

• Android: Go to Applications > SIM Services (will be an app between your other apps)
• iOS: Go to Settings > Phone > SIMapps
• Windows: Settings > mobile + SIM > SIM settings > SIM applications
• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

Voicemail messages are by default send to your registered email address in a .wav file.
When you want to listen to your voicemail messages from your mobile device, please proceed as follows:

From your own device:

• dial 1212

​From another device:

• dial your own FreeTime Telecom number (e.g. +44 XXXX XXXX)
• wait for the announcement then press the * key
• the system will ask for your voicemail box password/pin. Enter the voicemail PIN code (default PIN code is “0000” – four times zero)

​In your MyAccount:

• Login to MyAccount
• Navigate to “SIM card functions”
• Select “Voicemail”

Record Personal Voicemail Message

How do I record my personal voicemail message ?

To record your personal voicemail greeting message, please proceed as follows:

• dial 1212 (voicemail)
• when the menu is heard press 0 (mailbox options)

Then you will have the following options for recording a voicemail greeting message

• press 1 = record unavailable message
• press 2 = record your busy message
• press 3 = record your name
• press 4 = record a temporary greeting

To record your personal voicemail greeting message, please proceed as follows:

• dial 1212 (voicemail)
• when the menu is heard press 0 (mailbox options)

Then you will have the following options for recording a voicemail greeting message

• press 1 = record unavailable message
• press 2 = record your busy message
• press 3 = record your name
• press 4 = record a temporary greeting

The voicemail service is already activated by default and will forward calls when busy or no answer  to the voicemail box. You will be notified by SMS and email when you receive a voicemail message. To change the configuration of the voicemail box, please login to your MyAccount.

Change configuration of the Voicemail box:

• Login to MyAccount
• Navigate to “SIM card functions” in the upper menu
• Select “SIM Settings”
• Go to “Forwarding Settings” and/or “Configure voicemail”